Privacy Policy

At PetPawtrol, we are dedicated to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website and services.

1. Information We Collect

We collect different types of information to provide and improve our services:

  • Personal Information: This includes information you provide when registering, such as name, email address, phone number, city, and country.
  • Pet Information: When you add pets to your profile, we collect details such as name, type, and breed.
  • Service Provider Information: If you offer services on our platform, we collect details about the services you provide, including descriptions, availability, and prices.
  • Usage Data: We may collect information about how you interact with our site, including pages visited, services searched, and actions taken (such as booking services or sending messages).

2. How We Use Your Information

We use your data to:

  • Provide and improve our services.
  • Facilitate communication between pet owners and service providers.
  • Process bookings and manage appointments.
  • Personalize your experience on our platform, including search recommendations.
  • Respond to your inquiries and provide customer support.

3. Sharing and Disclosure of Data

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: Your information is shared with service providers or pet owners you interact with.
  • Legal Obligations: We may disclose your information if required by law, such as to comply with legal processes or regulatory requirements.

4. Data Security

We implement standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no means of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve your experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our platform.

6. Your Rights

You have the right to:

  • Access and update personal information through your account settings.
  • Request the deletion of your account and personal data.
  • Restrict or object to certain data processing activities.
  • Request a copy of the personal data we hold about you.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Upon request, we will delete or anonymize your data unless we are required to retain it for legal reasons.

8. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website.

9. Contact

If you have questions or concerns about this privacy policy, please contact us at:

  • Email: contact@petpawtrol.ro

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